If you place an order electronically through the website you are using, you are deemed to have accepted the preliminary information form and the distance sales contract presented to you.
Buyers, regarding the sale and delivery of the product they purchased, the Law No. 6502 on the Protection of the Consumer and the Regulation on Distance Contracts (RG:27.11.2014) /29188) and other applicable laws.
The shipping charges, which are the product shipping costs, will be paid by the buyers.
Each purchased product is delivered to the person and/or organization at the address indicated by the buyer, provided that it does not exceed the legal period of 30 days. If the product is not delivered within this period, the Buyers may terminate the contract.
The purchased product is complete and in accordance with the qualifications specified in the order, if any. It must be delivered with documents such as warranty certificate, user manual.
In case it becomes impossible to sell the purchased product, the seller must be informed about this situation within 3 days. must notify the buyer of this situation in writing. The total cost must be returned to the Buyer within 14 days.
IF THE PRODUCT PURCHASED IS NOT PAYABLE:
If the buyer does not pay the price of the purchased product or cancels it in the bank records, the Seller's obligation to deliver the product ends.
SHOPPING WITH UNAUTHORIZED USE OF CREDIT CARD:
After the product is delivered, if it is determined that the credit card to which the buyer has paid is used unfairly by unauthorized persons and the price of the sold product is not paid to the Seller by the relevant bank or financial institution, the Buyer shall pay the shipping cost of the product subject to the contract within 3 days to the SELLER.
IF THE PRODUCT CANNOT BE DELIVERED ON TIME FOR UNPROSECTED REASONS. :
If force majeure events occur that the Seller cannot foresee and the product will expire If it is undeliverable, the situation will be reported to the Buyer. The buyer may request the cancellation of the order, the replacement of the product with a similar product or the delay of delivery until the obstacle is removed. If the buyer cancels the order; If he has made the payment in cash, this fee will be paid to him in cash within 14 days from the date of cancellation. If the buyer has made the payment by credit card and cancels it, the product price will be returned to the bank within 14 days from this cancellation, but it is possible for the bank to transfer it to the buyer's account within 2-3 weeks.
BUYER'S OBLIGATION TO CONTROL THE PRODUCT:
The buyer will inspect the contracted goods/services before receiving them; dented, broken, torn packaging, etc. damaged and defective goods / services will not be received from the cargo company. The received goods/services shall be deemed to be undamaged and intact. The BUYER has to carefully protect the goods/services after delivery. If the right of withdrawal is to be used, the goods/services should not be used. Invoice must be returned along with the product.
RIGHT OF WITHDRAWAL:
BUYER; Within 14 (fourteen) days from the date of delivery of the purchased product to itself or to the person/organization at the address indicated, provided that the SELLER is notified via the contact information below, it can exercise its right to withdraw from the contract by rejecting the goods without any legal or criminal liability and without giving any reason.
CONTACT INFORMATION TO BE NOTIFIED OF THE SELLER'S RIGHT OF WITHDRAWAL:
COMPANY
NAME/TITLE: ERASLAN GÜNEŞ ENERJİ SİSTEMLERİ A.Ş.
ADDRESS:O.S.B Aşıkpaşa Cad. No: 13 Kırşehir
EMASTER: info@eraslan.com.tr
TEL:
DURATION OF THE RIGHT OF WITHDRAWAL:
If the buyer is purchasing a service, this 14-day period starts from the date of signing the contract. Before the expiry of the right of withdrawal, the right of withdrawal cannot be used in service contracts where the performance of the service has started with the consent of the consumer.
Expenses arising from the use of the right of withdrawal SELLER
Returned registered mail, fax to the SELLER within 14 (fourteen) days to exercise the right of withdrawal. or by e-mail, and the product must not be used within the framework of the "Products for which the Right of Withdrawal"regulated in this contract.
USE OF THE RIGHT OF WITHDRAWAL:
3. The invoice of the product delivered to the person or the BUYER, (If the invoice of the product to be returned is corporate, it must be sent with the return invoice issued by the institution when returning it. Order returns whose invoices are issued on behalf of the institutions cannot be completed unless a RETURN INVOICE is issued.)
Return form, The products to be returned must be delivered complete and undamaged, together with the box, packaging, standard accessories, if any.
RETURN TERMS:
The SELLER is obliged to return the total price and the documents that put the BUYER under debt to the BUYER within 10 days at the latest from the receipt of the withdrawal notice, and to return the goods within 20 days.
If there is a decrease in the value of the goods due to the BUYER's fault or if the return becomes impossible, the BUYER is obliged to compensate the SELLER's losses at the rate of his fault. However, the BUYER is not responsible for the changes and deteriorations that occur due to the proper use of the goods or products within the period of the right of withdrawal.
Due to the exercise of the right of withdrawal In case of falling below the campaign limit amount set by the SELLER, the discount amount used within the scope of the campaign will be canceled. >
Prepared in line with the BUYER's request or clearly personal needs and available for return Underwear, swimsuits and bikini bottoms, make-up materials, disposable products, goods that are in danger of perishable quickly or that are likely to expire products that are mixed with other products after delivery and cannot be separated due to their nature, Goods related to periodicals such as newspapers and magazines, except those provided under the subscription agreement, Services performed instantly in the electronic environment or intangible goods delivered to the consumer instantly, and audio or video In accordance with the Regulation, it is not possible to return the records, books, digital content, software programs, data recording and data storage devices, computer consumables, if the package has been opened by the BUYER. In addition, before the expiry of the right of withdrawal, it is not possible to exercise the right of withdrawal regarding the services that have been started with the consent of the consumer.
Kosmetik and personal care products, underwear products, swimwear, bikinis, books, reproducible software and programs, DVD, VCD, CD and cassettes and stationery consumables (toner, cartridge, tape, etc.) they must not be used.
STATE OF DEFERRED AND LEGAL CONSEQUENCES
In case the BUYER defaults in the case of making the payment with a credit card, he/she shall pay interest within the framework of the credit card agreement between the cardholder bank and the bank. accepts, declares and undertakes that it will be responsible. In this case, the relevant bank may take legal action; may claim the costs and attorney's fees to arise from the BUYER, and in any case, if the BUYER defaults due to its debt, the BUYER accepts that the SELLER will pay the loss and damage incurred due to the delayed performance of the debt.
PAYMENT AND DELIVERY
You can make a Bank Transfer or EFT (Electronic Fund Transfer) to any of our Ziraat Bank, Türkiye Finans bank accounts (TL).
With your credit cards on our site, you can take advantage of online single payment or online installment opportunities for all kinds of credit cards. In your online payments, the amount will be withdrawn from your credit card at the end of your order.
